Italy - Morris L.Ghezzi A.D.R. S.r.l.

Overview

Info

To be paid by the consumer – a fixed cost of GBP 30 (including VAT and expenses) for disputes up to the value of GBP 50 000, of which 50% is payable when the request is submitted and the other 50% if the procedure goes ahead; a fixed cost of GBP 60 (including VAT and expenses) for disputes above the value of GBP 50 000, of which 50% is payable when the request is submitted and the other 50% if the procedure goes ahead. 

To be paid by the trader
The ministerial fees under Ministerial Decree No 108/2010, as amended by Ministerial Decree No 145/2011, will apply for areas where mediation is mandatory, as follows: 1) < 1 000.00 - EUR 43.33 2) 1 001.00 > 5 000.00 – EUR 86.67 3) 5 001 >10 000 – EUR 160.00 4) 10 001 >25 000 – EUR 240.00 5) 25 001 > 50 000 – EUR 400.00 6) 50 001 > 250 000 – EUR 666.67 7) 250 001 > 500 000 – EUR 1 333.33 8) 500 001 > 2 500 000 – EUR 1 900.00 9) 2 500 001 > 5 000 000 – EUR 2 600.00 10) > 5 000 001 – EUR 4 600.00.

The fees include all charges relating to the ADR procedure, except for costs relating to that provided under Article 3(7), Article 5(7) and Article 6(6) of the Rules. 

The entity is competent for disputes in the following sectors

• Energy and Water
• Water
• Electricity
• Gas

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Variable fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• English
• Italian

Language(s) in which the complaint can be submitted

• English
• Italian

The procedure is done

• in writing
• orally

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body