Italy - Facilita – Organizzazione indipendente per la gestione delle relazioni e dei gruppi – Società cooperativa

Overview

Info

To be paid by the consumer
EUR 30
including VAT and expenses
for disputes up to the value of EUR 50 000;
EUR 60
including VAT and expenses
for disputes above the value of EUR 50 000.

To be paid by the trader
EUR 100 including VAT for disputes of a value from EUR 100 to EUR 15 000;
EUR 150 including VAT for disputes of a value from EUR 15 001 to EUR 35 000;
EUR 200 including VAT for disputes of a value from EUR 35 001 to EUR 50 000.
The fees are doubled for cross-border disputes.

The entity is competent for disputes in the following sectors

• Energy and Water
• Electricity
• Gas
• Postal services and electronic communications
• Postal services & couriers
• Fixed telephone services
• Mobile telephone services

Entity accepts complaints against traders located in other countries

• Austria
• Belgium
• Bulgaria
• Croatia
• Cyprus
• Czechia
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Italy
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Norway
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Variable fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• English

Language(s) in which the complaint can be submitted

• English

The procedure is done

• in writing

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit