Italy - Conciliaconsumatori S.r.l

Overview

Info

To be paid by the consumer:
Value of the dispute
Cost to the consumer for remote proceedings
Cost to the consumer for on-site proceedings
Up to EUR 50 000
EUR 15 including VAT
EUR 30 including VAT

Over EUR 50 000 EUR 30 including VAT EUR 60 including VAT

To be paid by the trader:
EUR 90 including VAT
EUR 145 including VAT

The entity is competent for disputes in the following sectors

• Postal services and electronic communications
• Fixed telephone services
• Mobile telephone services
• Internet services

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Variable fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• English
• Italian

Language(s) in which the complaint can be submitted

• English
• Italian

The procedure is done

• in writing
• orally

Outcome of the procedure

• Binding

Grounds for refusal

• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit