Overview
- Info Fees
Maximum 30 EUR borne by the consumer and the rest borne by the trader
- The entity is competent for disputes in the following sectors
- Postal services and electronic communications
- Postal services & couriers
- Fixed telephone services
- Mobile telephone services
- Internet services
- Entity accepts complaints against traders located in other countries
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Iceland
- Ireland
- Italy
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Fees to be paid by the consumer
- Yes
- Type of fee for the consumer
- Variable fee
- Fees to be paid by the trader
- Yes
- Type of fee for the trader
- Variable fee
- Language(s) of the procedure
- English
- Italian
- Language(s) in which the complaint can be submitted
- English
- Italian
- The procedure is done
- in writing
- orally
- Outcome of the procedure
- Non-binding
- Grounds for refusal
- The dispute is frivolous or vexatious
Contact
- Website
- http://www.adrcenter.it
- info
adrcenter [dot] com - Phone number
- +39 06 360937
- Fax number
- +39 06 69190408
- Postal address
Via Marcantonio Colonna 54
00192 Roma
Italy