- The entity is competent for disputes in the following sectors
- Energy and Water
- Water
- Electricity
- Gas
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- No
- Language(s) of the procedure
- English
- Language(s) in which the complaint can be submitted
- English
- The procedure is done
- in writing
- Outcome of the procedure
- Non-binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Contact
- Website
- http://www.cru.ie
- customercare
cru [dot] ie - Phone number
- 1890 404 404
- Fax number
- (01) 4000 850
- Postal address
Customer Care Team, Commission for Regulation of Utilities P.O. Box 11934
Dublin 24 D24 PXW0
Ireland