Iceland - Úrskurðarnefnd í vátryggingamálum

Overview

Info fees

The appellant shall pay the following appeal fee as soon as the appeal is received by the Complaints Committee, cf. first paragraph of Article 8:
a. private individual: ISK 10 000
b. individual owning a private enterprise: ISK 25 000
c. legal entity: ISK 50 000

The entity is competent for disputes in the following sectors

• Financial Services
• Non-life Insurance - Home and property
• Non-life Insurance - Transport
• Non-life Insurance - Travel
• Non-life Insurance - Health, accident and other
• Insurance - Life
• Insurance - Other

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold