Germany - Schlichtungsstelle Umzug beim Bundesverband Möbelspedition und Logistik (AMÖ) e. V.

Overview

Fees for traders

If the procedure is conducted at the request of the AMÖ forwarder, the latter will be charged a settlement fee of EUR 75, provided that the customer agrees to participate in the dispute resolution procedure.

The entity is competent for disputes in the following sectors

• General Consumer Services
• House removal and storage

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• German

The procedure is done

• in writing
• orally

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body