Germany - Schlichtungsstelle beim Deutschen Sparkassen- und Giroverband e. V.

Overview

Fees for traders

Fees to be paid by the company

Flat rate per case according to the schedule of costs: currently EUR 150 to EUR 350

The entity is competent for disputes in the following sectors

• Financial Services
• Financial Services - Payment account and payment services
• Financial Services - Credit (excluding mortgage/home loans)
• Financial Services - Mortgages / Home loans
• Financial Services - Savings
• Financial Services - Other
• Investments, pensions and securities
• Insurance - Other

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) in which the complaint can be submitted

• German

The procedure is done

• in writing

Outcome of the procedure

• Binding

Grounds for refusal

• The complaint is being or has previously been considered by another dispute resolution body or by a court