Germany - Ombudsstelle für Investmentfonds

Overview

Fees for traders

Fees to be paid by the company

Membership contribution and flat rate fee of EUR 200 in accordance with the fee schedule

The entity is competent for disputes in the following sectors

• Financial Services
• Financial Services - Savings
• Financial Services - Other
• Investments, pensions and securities

Entity accepts complaints against traders located in other countries

• Austria
• Belgium
• Bulgaria
• Croatia
• Cyprus
• Czechia
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Iceland
• Ireland
• Italy
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Netherlands
• Norway
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• German

The procedure is done

• in writing

Outcome of the procedure

• Binding

Grounds for refusal

• The complaint is being or has previously been considered by another dispute resolution body or by a court