Germany - Ombudsmann Immobilien IVD/VPB - Grunderwerb und Verwaltung

Overview

Fees for traders

Fees to be paid by the consumer

The arbitration procedure is free of charge for the consumer, unless the application is considered to have been filed improperly after detailed consideration of the circumstances of the case. In such cases, a fee of EUR 30 will be charged.

 

Fees to be paid by the company

The arbitration procedure is free of charge for IVD members. Companies willing to take part in dispute resolution will also be charged a fee on a case-by-case basis: EUR 300 for dispute amounts of more than EUR 600 to EUR 2 000 inclusive; EUR 400 for dispute amounts of more than EUR 2 000 to EUR 4 000 inclusive; EUR 500 for dispute amounts of more than EUR 4 000.

The entity is competent for disputes in the following sectors

• General Consumer Services
• Real estate services
• Construction of new houses

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) in which the complaint can be submitted

• German

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body