France - Médiation - Vivons mieux ensemble

Overview

Fees for traders

Administrative fees / subscription for real estate business: from EUR 30 before tax per year and per agency (organisation).

Administrative fees / subscription for internet sales and e-commerce: from EUR 40 before tax per year.

Mediation by video conference / conference call / telephone relay: from EUR 60 to EUR 80 before tax.

Face-to-face mediation: cost of mediation + EUR 450 before tax for travel expenses

The entity is competent for disputes in the following sectors

• Consumer Goods
• Food - Fruit and vegetables
• Food - Health food and nutrients
• Food - Other
• Non-alcoholic beverages
• Alcoholic beverages
• Tobacco
• Clothing (including tailor-made goods) and footwear
• House maintenance and improvement goods
• Furnishings
• Large domestic household appliances (including vacuum cleaners and microwaves)
• Small domestic household appliances (including coffee machines and food- processing appliances)
• Electronic goods (non-ICT/recreational)
• Information and communication technology (ICT) goods
• Leisure goods (sports equipment, musical instruments, etc)
• Other personal transport
• Spares and accessories for vehicles and other means of personal transport
• Fuels and lubricants for vehicles and other means of personal transport
• Books, magazines, newspapers, stationery (excluding postal delivery)
• Pets and pet goods
• Electrical appliances for personal care
• Cosmetics and toiletries for personal care
• Jewellery, silverware, clocks, watches and accessories
• Baby and child care articles
• Cleaning and maintenance products, articles for cleaning and non-durable household articles
• General Consumer Services
• Real estate services
• Construction of new houses
• House maintenance and improvement services
• House removal and storage
• Leisure Services
• Other leisure services
• Other
• Other (Includes both goods and services)

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• French

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body