France - Médiation de la Consommation et Patrimoine (MCP)

Overview

Fees for traders

Yearly subscription based on annual turnover (from EUR 80 to EUR 1 230 before tax)

Mediation fees vary depending on the complexity of each case (from EUR 150 to EUR 900 before tax).

At the trader’s request, we can establish fixed-price subscriptions including mediation for certain activities.

The entity is competent for disputes in the following sectors

• General Consumer Services
• Real estate services
• Construction of new houses
• House maintenance and improvement services
• Personal care services
• Support, research and intermediary services
• Maintenance and repair of vehicles and other transport
• Legal services & accountancy
• Leisure Services
• Hotels and other holiday accommodation
• Restaurants and bars
• Services related to sports and hobbies
• Cultural and entertainment services
• Other leisure services
• Transport services
• Airlines
• Taxi
• Transport infrastructure services
• Rental services

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• French

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body