France - Médiateur du tourisme et voyage

Overview

Fees for traders

COST OF MEDIATION FOR PROFESSIONALS

 

 1- ANNUAL MEMBERSHIP FEE

 Fee scale for professional organisations*: from 9000 € to 35 000 €

Fee scale for businesses: from 3000 € to 10 000 €

 2- ADMINISTRATION FEES

For members: 100 € per case (shared between the professionals involved).

For non-members: 400 € per case

 

 *Trade unions, federations, etc.

The entity is competent for disputes in the following sectors

• Leisure Services
• Hotels and other holiday accommodation
• Package travel
• Travel agency services
• Cultural and entertainment services
• Transport services
• Railways
• Airlines
• Sea, river, other water transport
• Other

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• English
• French

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body