France - Médiateur de Mobilians

Overview

Fees for traders

EUR 50 per mediation case for CNPA members who are up to date with their membership fees,

EUR 250 per mediation case for members of CNPA associates who are up to date with their membership fees,

EUR 350 per mediation case for non-members of CNPA

The entity is competent for disputes in the following sectors

• Consumer Goods
• Electronic goods (non-ICT/recreational)
• New cars
• Second-hand cars
• Other personal transport
• Spares and accessories for vehicles and other means of personal transport
• Fuels and lubricants for vehicles and other means of personal transport
• Cleaning and maintenance products, articles for cleaning and non-durable household articles
• General Consumer Services
• Maintenance and repair of vehicles and other transport
• Transport services
• Transport infrastructure services
• Rental services

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• French

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body