France - Médiateur de la consommation de l'AFEPAME

Overview

Fees for traders

Fees per mediation - invoiced on the basis of time spent at a rate of EUR 375 per hour, excluding VAT and costs outside the fixed rate

Fixed fee (site costs and others): fixed quarterly fee of EUR 2 500 euros excluding VAT

Annual fee: EUR 3 500 excluding VAT

The entity is competent for disputes in the following sectors

• Financial Services
• Financial Services - Payment account and payment services

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• French

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body