France - Médiateur auprès de la Fédération Nationale de l'Automobile (FNA)

Overview

Fees for traders

For FNA members: EUR 50 per case

For non-members: EUR 350 per case

The entity is competent for disputes in the following sectors

• Consumer Goods
• New cars
• Second-hand cars
• Other personal transport
• Fuels and lubricants for vehicles and other means of personal transport
• General Consumer Services
• Maintenance and repair of vehicles and other transport

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• French

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body