- The entity is competent for disputes in the following sectors
- Health
- Retirement homes and home care
- Other
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- No
- Language(s) of the procedure
- French
- The procedure is done
- in writing
- Outcome of the procedure
- Non-binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The value of the claim is below or above the required threshold
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
Contact
- Organisation
- The CLARIANE Ombudsman
- Website
- https://mediation.clariane.com
- mediation
clariane [dot] fr - Phone number
- 07.60.07.49.20
- Postal address
21-25 rue Balzac
75008 Paris
France