France - Centre de Médiation de la consommation de l'Institut d'Expertise, d'Arbitrage et de Médiation (IEAM)

Overview

Fees for traders

The IEAM provision comprises three components:

• a single joining fee of EUR 5 000 on signing a contract with IEAM,
• a fixed annual fee linked to the number of referrals to mediation requested by consumers in relation to this business (fewer than 50 referrals: EUR 5 000, between 50 and 100 referrals: EUR 10 000, between 100 and 200 referrals: EUR 20 000)
• the mediation, that is the fees of the appointed mediator, calculated using a capped scale established by reference to the dispute amount 

Dispute amount

Mediation (flat rate)

Dispute < EUR 300

EUR 100

EUR 300 ≤ dispute < EUR 500

EUR 200

EUR 500 ≤ dispute < EUR 1 000

EUR 400

EUR 1 000 ≤ dispute < EUR 2 500

EUR 800

EUR 2 500 ≤ dispute < EUR 10 000

EUR 2 000

EUR 10 000 ≤ dispute

EUR 3 500

The entity is competent for disputes in the following sectors

• Consumer Goods
• Furnishings
• Financial Services
• Financial Services - Credit (excluding mortgage/home loans)
• Financial Services - Mortgages / Home loans

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• French

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body