France - BATIRMEDIATION CONSO

Overview

Fees for traders

Annual fee: EUR 30 excl. VAT

Mediation via email: EUR 40 excl. VAT

Audio conference mediation: EUR 60 excl. VAT

In-person mediation: EUR 160 excl. VAT, the actual cost of travel to be borne by the trader

The entity is competent for disputes in the following sectors

• General Consumer Services
• House maintenance and improvement services

Fees to be paid by the consumer

• No

Language(s) of the procedure

• French

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body