France - Atlantique Médiation

Overview

Fees for traders

An annual subscription of EUR 120 excl. VAT

      The fees payable to Atlantique Mediation (consumer branch) are subject to the following conditions for 2019:

           - Disputes requiring 1 to 2 hours of analysis and discussion with the parties: EUR 150 excl. VAT

           - Disputes requiring 3 to 5 hours of analysis and discussion with the parties: EUR 300 excl. VAT

           - Disputes requiring 6 to 8 hours of analysis and discussion with the parties: EUR 600 excl. VAT

           - Disputes requiring more than 8 hours of analysis and discussion with the parties: fee based on a professional estimate.

        The following associated costs are payable upon presentation of an invoice or supporting documents:

           - Photocopying costs: EUR 0.40 per unit excl. VAT

           - Mileage: EUR 0.50 per km excl. VAT

           - Other: travel costs, train tickets, toll fees, parking fees, accommodation, meals, meeting room or videoconference room hire, translation, etc.

The entity is competent for disputes in the following sectors

• Consumer Goods
• Furnishings
• Electronic goods (non-ICT/recreational)
• Information and communication technology (ICT) goods
• Other personal transport
• Books, magazines, newspapers, stationery (excluding postal delivery)
• Cosmetics and toiletries for personal care
• Financial Services
• Financial Services - Credit (excluding mortgage/home loans)
• Financial Services - Mortgages / Home loans
• General Consumer Services
• Real estate services
• Construction of new houses
• House maintenance and improvement services
• House cleaning services
• Support, research and intermediary services
• Maintenance and repair of vehicles and other transport
• Other
• Leisure Services
• Hotels and other holiday accommodation
• Restaurants and bars
• Services related to sports and hobbies
• Cultural and entertainment services

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• French

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body