France - Association des médiateurs européens (AME CONSO)

Overview

Fees for traders

Individual membership: EUR 50 per year for 3 years to be paid upon signature of the convention, plus:

Amount requested by the consumer

Amount payable by the trader

Up to EUR 200

EUR 60

Between EUR 200 and EUR 1 000

EUR 150

Between EUR 1 000 and EUR 5 000

EUR 300

Above EUR 5 000

EUR 500

Membership of ‘networks’ or federations: varies according to the network or federation.

Membership of EUR 10 per year over 3 years per organisation at EUR 40 per year.

Mediation costs: agreed fixed rate of EUR 60 to EUR 300.

In addition, for certain networks or federations, an amount of EUR 100 is requested for administration costs if the consumer’s complaint is admissible and the mediator does not agree to mediation.

The entity is competent for disputes in the following sectors

• Consumer Goods
• Food - Other
• Clothing (including tailor-made goods) and footwear
• House maintenance and improvement goods
• Furnishings
• Large domestic household appliances (including vacuum cleaners and microwaves)
• Small domestic household appliances (including coffee machines and food- processing appliances)
• Leisure goods (sports equipment, musical instruments, etc)
• Spares and accessories for vehicles and other means of personal transport
• Books, magazines, newspapers, stationery (excluding postal delivery)
• Cosmetics and toiletries for personal care
• Jewellery, silverware, clocks, watches and accessories
• Education
• Language, driving instruction and other private courses
• Energy and Water
• Gas
• Other energy sources
• Financial Services
• Financial Services - Mortgages / Home loans
• General Consumer Services
• Real estate services
• Construction of new houses
• House maintenance and improvement services
• House removal and storage
• House cleaning services
• Personal care services
• Maintenance and repair of vehicles and other transport
• Legal services & accountancy
• Child care
• Pet services
• Health
• Over-the-counter medication
• Medical devices and other physical aids used by patients
• Health services
• Retirement homes and home care
• Leisure Services
• Hotels and other holiday accommodation
• Package travel
• Restaurants and bars
• Services related to sports and hobbies
• Cultural and entertainment services
• Other leisure services
• Postal services and electronic communications
• Internet services
• Transport services
• Airlines
• Other
• Other (Includes both goods and services)

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• English
• French
• Italian

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body