France - Association des Médiateurs de Bretagne Ouest (AMBO)

Overview

Fees for traders

Simple disputes involving remote interaction with the parties or dealt with by email (value of dispute less than EUR 1 000): EUR 150*

Simple disputes involving remote interaction with the parties or dealt with by email (value of dispute more than EUR 1 000): EUR 300*

Complex disputes involving face-to-face contact with the parties: EUR 600*

* If the dispute is particularly complex or requires the examination of a large number of documents, a quote will be sent to the trader for approval before the mediation process is initiated.

The entity is competent for disputes in the following sectors

• Consumer Goods
• Food - Bread and Cereals
• Other
• Education
• Language, driving instruction and other private courses
• Energy and Water
• Water
• Financial Services
• Financial Services - Payment account and payment services
• Financial Services - Credit (excluding mortgage/home loans)
• General Consumer Services
• Real estate services
• Construction of new houses
• House maintenance and improvement services
• Support, research and intermediary services
• Other
• Leisure Services
• Cultural and entertainment services
• Other
• Other (Includes both goods and services)

Fees to be paid by the consumer

• No

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• French

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body