Estonia - Kindlustuse lepitusorgan

Overview

Fees for traders

Payment is to be done in accordance with the procedure laid down in the rules for expenses (administrative charges 50 EUR, reconciliator's charges 214 EUR)

The entity is competent for disputes in the following sectors

• Financial Services
• Non-life Insurance - Home and property
• Non-life Insurance - Transport
• Non-life Insurance - Travel
• Non-life Insurance - Health, accident and other
• Insurance - Life

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• Estonian

Language(s) in which the complaint can be submitted

• Estonian

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body