Denmark - Pakkerejseankenævnet

Overview

Information on fees

All tour operators registered with the Travel Guarantee Fund are hereby covered by the Appeals Board and contribute to the financing of the Appeals Board through their payments to the Travel Guarantee Fund.

The consumer shall pay a fee of DKK 275 for an appeal to be processed by the Appeals Board. The fee shall be refunded to the complainant if the consumer’s appeal is successful, if the appeal is withdrawn before processing by the Board or if the case is dismissed as unsuitable for processing. If proceedings are concluded at secretariat level or if the Board of Appeals is not competent to process the case, the appeal fee shall be refunded by the Appeals Board.

If an expert has been used in the case in question and the subject matter of the appeal is of high value, the Board may decide that the consumer shall pay up to DKK 1 000 to fully or partially cover the expert’s fees, provided that the consumer has not been successful in their appeal.

The trader shall pay a fee for the proceedings if

1) the consumer’s appeal is successful, or
2) the case is settled with assistance from the secretariat.

For tour operators who make ongoing contributions to the Board’s operations, the fee shall amount to DKK 1 500 for No 1 and DKK 2 000 for No 2.

For tour operators who do not make ongoing contributions to the Board’s operations, the fee shall amount to DKK 13 500 for No 1 and DKK 10 800 for No 2.

The entity is competent for disputes in the following sectors

• Leisure Services
• Package travel

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• Danish

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body