Denmark - Klagenævnet for Taxi

Overview

Information on fees

The consumer pays a complaint fee of DKK 175

 

The trader pays DKK 10 000 if the consumer’s complaint is upheld

If a settlement is reached, the trader pays DKK 6 000.

The entity is competent for disputes in the following sectors

• Transport services
• Taxi

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• Danish

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body