Denmark - Klagenævnet for Ejendomsformidling

Overview

Information on fees

The consumer shall pay a fee for proceedings before the Board. The amount of the fee is set out in the Statutes Annex 1.  
 
If the consumer's complaint is successful in full or in part, the trader shall be ordered by a decision of the Board to refund to the consumer the fee paid to the Board. If the consumer's complaint is not successful, it shall not be refunded. If the complaint is dismissed by the Board as inadmissible, or if the case is terminated by the Secretariat without being submitted to the Board, the Board shall refund to the consumer the amount paid in full. 
 
At the beginning of the proceedings the trader shall be informed of the possibility that it may be ordered, pursuant to paragraph 2, to refund to the consumer the fee which he has paid to the Board. 
 
If the trader has not refunded the fee to the consumer within two months of the Board's decision, the Board shall be liable vis-a-vis the consumer for payment of the fee.

Traders who do not make ongoing contributions to the Board's operations via membership of the Danish Association of Chartered Estate Agents shall pay an amount for proceedings before the Board, if the consumer's complaint is successful in part or in full or the case is settled through the Board's agency. 
 
The amount referred to in paragraph 1 is set out in Annex 2 . 
 
The amounts referred to in paragraphs 1 and 2 shall be fixed as standard amounts which shall be notified to the trader at the beginning of the proceedings.

ANNEX 1

Fee

The annex fixes the fee which a consumer is to pay for proceedings before the Board, (Section 26(1) of the Statutes).

Fee for complaints concerning a claim up to and including DKK 15 000.00: DKK 250 00

Fee for appeal concerning a claim over DKK 15 000.00 and up to and including DKK 25 000.00: DKK 400.00

Fee for complaints concerning a claim over DKK 25 000 00: DKK 700.00


ANNEX 2

Standard amount

This annex fixes the standard amount that traders who do not make ongoing contributions to the Board's operations via membership of the Danish Association of Chartered Estate Agents are to pay for proceedings before the Board (Section 27 of the Statutes).

The standard amount in cases in which the consumer's complaint is successful in part or in full: DKK 10 000.00 + VAT

Standard amount in cases in which the case is settled through the Board's agency: DKK 5 000.00 + VAT

The entity is competent for disputes in the following sectors

• General Consumer Services
• Real estate services

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• Danish

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body