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Consumer Redress in the EU
  • alternative dispute resolution body

Denmark - Færdselsstyrelsen (bilsyn)

The entity is competent for disputes in the following sectors
  • General Consumer Services
  • Maintenance and repair of vehicles and other transport
Fees to be paid by the consumer
  • No
Fees to be paid by the trader
  • No
Language(s) of the procedure
  • Danish
The procedure is done
  • in writing
Outcome of the procedure
  • Non-binding
Grounds for refusal
  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
  • The dispute is frivolous or vexatious
  • The complaint is being or has previously been considered by another dispute resolution body or by a court
  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body

Contact

Organisation
Road Safety and Transport Agency (vehicle inspection)
Website
http://www.fstyr.dk
Email
infoatfstyr [dot] dk
Phone number
+ 45 72 21 88 99
Postal address

Sorsigvej 35
6760 Ribe
Denmark