- The entity is competent for disputes in the following sectors
- Postal services and electronic communications
- Postal services & couriers
- Fixed telephone services
- Mobile telephone services
- Internet services
- Television services
- Other communication services
- Fees to be paid by the consumer
- Yes
- Type of fee for the consumer
- Fixed fee
- Fees to be paid by the trader
- Yes
- Type of fee for the trader
- Variable fee
- Language(s) of the procedure
- Czech
- Slovak
- Language(s) in which the complaint can be submitted
- Czech
- Slovak
- The procedure is done
- in writing
- Outcome of the procedure
- Binding
- Grounds for refusal
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Contact
Český telekomunikační úřad
- Name
- Český telekomunikační úřad
- Organisation
- Czech Telecommunication Office
- Website
- http://www.ctu.cz
- spotrebitelskespory
ctu [dot] cz - Phone number
- + 420 224 004 647
- Fax number
- 00420 224 004 844
- Postal address
Sokolovská 219
22502 Praha 9
Czechia