Cyprus - Cyprus Technical Chamber (ETEK) Alternative Dispute Resolution Centre (ETEK ADR Centre)

Overview

Information on fees

The fees to be paid by the consumer and the trader vary, depending on the ADR procedure and the value of the claim.

1. Conciliation

• Amount in dispute: EUR 250 - EUR 5.000
• Fee payable by consumers: EUR 20 plus VAT
• Fee payable by traders: Up to EUR 280 plus VAT 

The amount of 20 euro is not refuntable in the event the trader does not accept the ADR procedure but is retained by the Centre as adminastrative fee.

• Amount in dispute: More than EUR 5.000
• Fee payable by consumers: 20% of the cost
• Fee payable by traders: 80% of the cost

With the submission of the complaint, the consumer pays EUR 50. The amount of EUR 50 is not refuntable in case the trader does not accept the ADR procedure but is retained by the Centre as adminastrative fee .

 

The cost of Conciliation proceedings is determined by the Centre as a percentage of the parties dispute:

• Up to 10% for a dispute of EUR 5.000 - EUR 10.000
• Up to 7% for a dispute of EUR 10.000 - EUR 50.000
• Up to 5% for a dispute of EUR 50.000 - EUR 100.000
• Up to 3% for a dispute of EUR 100.000 - EUR 500.000
• Up to 2% for a dispute of more than EUR 500.000 

 

2.Mediation

• Amount in dispute: EUR 500 - EUR 5.000
• Fee payable by consumers: EUR 20  plus VAT
• Fee payable by traders: Up to EUR 280 plus VAT

The amount of 20 euro is not refuntable in the event the trader does not accept the ADR procedure but is retained by the Centre as adminastrative fee.

• Amount in dispute: More than EUR 5.000
• Fee payable by consumers: 50% of the cost
• Fee payable by traders: 50% of the cost

The fees of the ADR procedure are paid in advance equally by the parties. 90% of the fees are payable to the Mediator and 10% to the Centre.

The compensation payable to the mediator and to the Centre depends on the amount in dispute and vary according to the following criteria:

• 300 euro if the amount in dispute (excluding interest and expenses) does not exceed the EUR 3.000.
• From 7% to 10% if the amount in dispute (excluding interest and expenses) is between EUR 3.000 and EUR 10.000, with a minimum amount payable of EUR 300.
• From 5% to 7% if the amount in dispute (excluding interest and expenses) is between EUR 10.000 and EUR 50.000, with a minimum amount payable of EUR 700.
• From 3% to 5% if the amount in dispute (excluding interest and expenses) is between EUR 50.000 and EUR 100.000, with a minimum amount payable of EUR 2.500.
• From 1% to 2% if the amount in dispute (excluding interest and expenses) exceeds EUR 500.000, with a minimum amount payable of EUR 10.000.

The compensation of the Mediator is not refundable in the event the ADR procedure is terminated.

 

3.Arbitration

• Amount in dispute: EUR 1.000 - EUR 10.000
• Fee payable by consumers: EUR 20 plus VAT
• Fee payable by traders: Up to EUR 280 plus VAT

The amount of EUR20 is not refuntable in case the trader does not accept the ADR procedure but is retained by the Centre as adminastrative fee.

In the event that there is a need of a site autopsy the cost is 50% for the consumer and 50% for the trader.

The total cost of the ADR procedure: Up to 700 euro plus VAT (200 euro plus VAT for two meetings and EUR 300 plus VAT for a site autopsy).

• Amount in dispute: More than EUR 10.000
• Fee payable by consumers: Depends on the decision of the Arbitrator
• Fee payable by traders: Depends on the decision of the Arbitrator

The compensation payable to the Arbitrator is EUR 100 per manpower plus VAT, for the concise procedure and EUR 120 for the regular one. 

The fee for the arbitration is paid by the parties to the Centre upon receipt of the decision. 75% of the fee is paid by the Centre to the Arbitrator and 25% remains for the Centre. 

The entity is competent for disputes in the following sectors

• Consumer Goods
• House maintenance and improvement goods
• Electronic goods (non-ICT/recreational)
• Information and communication technology (ICT) goods
• New cars
• Second-hand cars
• Other personal transport
• Spares and accessories for vehicles and other means of personal transport
• Fuels and lubricants for vehicles and other means of personal transport
• Electrical appliances for personal care
• Cleaning and maintenance products, articles for cleaning and non-durable household articles
• Energy and Water
• Water
• Electricity
• Gas
• Other energy sources
• General Consumer Services
• Real estate services
• Construction of new houses
• House maintenance and improvement services
• Maintenance and repair of vehicles and other transport
• Transport services
• Tram, bus, metro and underground
• Sea, river, other water transport
• Transport infrastructure services

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Variable fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• English
• Greek

Language(s) in which the complaint can be submitted

• English
• Greek

The procedure is done

• in writing

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body