Cyprus - Cyprus Consumer Center for Alternative Dispute Resolution

Overview

Information on fees

Conciliation:

Dispute submission fees

Non-refundable fees of EUR 20 for submitting a dispute with the Center.

Conciliation fees

Amount of purchased goods or services in euros (EUR)

Consumer fees in euros (EUR)

Trader fees in euros (EUR)

Up to 500

20

80

501 - 2,000

40

160

2,001 - 10,000

80

320

10,001 - 50,000

160

640

50,001 - 100,000

320

1,280

over 100,001 

640

1,700

 

All of the above fees are exclusive of VAT and paid before starting the conciliation procedure.

The above fees are based on an 8-hour conciliation procedure. For every additional hour of conciliation, the following shall be paid:

• an additional fee of EUR 20 per hour for consumers and of EUR 60 per hour for the trader regarding disputes of amounts between EUR 0 and 10,000
• an additional fee of EUR 40 per hour for consumers and of EUR 100 per hour for the trader regarding disputes of amounts over EUR 10,000
• the maximum amount paid by a consumer is EUR 800.

 

Mediation:

Dispute submission fees

Non-refundable fees of EUR 20 for submitting a dispute with the Center.

Mediation fees

Amount of purchased goods or services in euros (EUR)

Consumer fees in euros (EUR)

Trader fees in euros (EUR)

Up to 500

20

80

501 - 2,000

40

160

2,001 - 10,000

80

320

10,001 - 50,000

160

640

50,001 - 100,000

320

1,280

over 100,001 - 500,000

640

1,700

 

All of the above fees are exclusive of VAT and paid before starting the mediation procedure.

The above fees are based on an 8-hour mediation procedure. For every additional hour of mediation, the following shall be paid:

• an additional fee of EUR 20 per hour for consumers and of EUR 60 per hour for the trader regarding disputes of amounts between EUR 0 and 10,000
• an additional fee of EUR 40 per hour for consumers and of EUR 100 per hour for the trader regarding disputes of amounts over EUR 10,000
• the maximum amount paid by a consumer is EUR 800.

Arbitration

Dispute submission fees

Non-refundable fees of EUR 20 for submitting a dispute with the Center.

Arbitration fees

Amount of purchased goods or services in euros (EUR)

Consumer fees in euros (EUR)

Trader fees in euros (EUR)

500 - 10,000

25

100

over 10,001

30

120

 

All of the above fees are exclusive of VAT and paid per working hour.

A deposit of 2 hours arbitration shall be paid with the commencement of the proceedings. 

The above fees are based on a 1-hour arbitration procedure. For every additional hour of arbitration, the following shall be paid:

• an additional fee of EUR 25 per hour for consumers and of EUR 100 per hour for the trader regarding disputes of amounts between EUR 0 and 10,000
• an additional fee of EUR 30 per hour for consumers and of EUR 120 per hour for the trader regarding disputes of amounts over EUR 10,000
• the maximum amount paid by a consumer is EUR 1,000.

The expenses of the trader do not include the cost of using sites owned/leased/licensed by the Center to resolve the dispute. These expenses are chargeable at €100 per day + VAT in case facilities owned/leased/licensed by the Center are used. They are not payable in case the Trader is committed to ADR through an annual subscription to the Center or where the Center decides to exempt the Trader from such expenses.

The entity is competent for disputes in the following sectors

• Consumer Goods
• Food - Fruit and vegetables
• Education
• Language, driving instruction and other private courses
• Financial Services
• General Consumer Services
• Real estate services

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Variable fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• English
• Greek

The procedure is done

• in writing
• orally

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body