Croatia - Centar za medijaciju pri Hrvatskom uredu za osiguranje

Overview

Information on fees

Pursuant to Article 16 of the Code of Conduct for the Mediation Centre and the Mediation Proceedings at the Croatian Insurance Bureau:

• the costs of the mediation proceedings, including the mediator’s fees and other expenses, are borne by the insurance undertaking which initiated or agreed to the mediation proceedings (through the Croatian Insurance Bureau)
• administrative costs relating to mediation proceedings are borne by the Croatian Insurance Bureau.
• subscription fees are not charged.

Unless otherwise agreed by the parties, the amount of the mediator’s fees, including all taxes and other charges, depends on the amount in dispute:

Amount in dispute

Mediator’s fees (net total)

up to 1.300,00 EUR

40,00 EUR

1.300,01 - 6.600,00 EUR

70,00 EUR

6.600,01 - 19.900,00 EUR

100,00 EUR

19.900,01 - 53.000,00 EUR

170,00 EUR

53.000,01 - 93.000,00 EUR

200,00 EUR

93.000,01 - 200.000,00 EUR

270,00 EUR

If the amount in dispute exceeds 200.000,01 EUR the amount of mediator’s fee totals to 330,00 EUR.

 

The entity is competent for disputes in the following sectors

• Financial Services
• Non-life Insurance - Home and property
• Non-life Insurance - Transport
• Non-life Insurance - Travel
• Non-life Insurance - Health, accident and other
• Insurance - Life
• Insurance - Other

Entity accepts complaints against traders located in other countries

• Austria
• Belgium
• Bulgaria
• Croatia
• Cyprus
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Iceland
• Ireland
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Norway
• Poland
• Portugal
• Slovakia
• Slovenia
• Spain
• Sweden

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• Croatian
• English

The procedure is done

• in writing
• orally

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally