- The entity is competent for disputes in the following sectors
- Postal services and electronic communications
- Postal services & couriers
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- No
- Language(s) of the procedure
- Dutch
- English
- French
- German
- Language(s) in which the complaint can be submitted
- Dutch
- English
- French
- German
- The procedure is done
- in writing
- Outcome of the procedure
- Non-binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Contact
- Website
- http://www.omps.be/
- info
omps [dot] be - Phone number
- + (32) 02 221 02 20
- Fax number
- + (32) 02 221 02 44
- Postal address
Av. du Roi Albert II, 8 bus 4
1000 Brussel
Belgium