Belgium-Ombudsdienst Consumentengeschillen Advocatuur van de Orde Vlaamse balies-Service de médiation pour les litiges de consommation des avocats de l'Ordre des barreaux

The entity is competent for disputes in the following sectors

Fees to be paid by the consumer

Fees to be paid by the trader

Language(s) of the procedure

Language(s) in which the complaint can be submitted

The procedure is done

Outcome of the procedure

Grounds for refusal

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

Contact