- The entity is competent for disputes in the following sectors
- Postal services and electronic communications
- Postal services & couriers
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- No
- Language(s) of the procedure
- German
- Language(s) in which the complaint can be submitted
- German
- The procedure is done
- in writing
- Outcome of the procedure
- Non-binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The value of the claim is below or above the required threshold
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
Contact
Postschlichtungsstelle bei der Rundfunk- und Telekom Regulierungs-GmbH
- Name
- Postschlichtungsstelle bei der Rundfunk- und Telekom Regulierungs-GmbH
- Organisation
- Postal mediation service at the Regulatory Authority for Broadcasting and Telecommunications
- Website
- http://www.rtr.at/de/post/PKS_Schlichtung
- poststreitschlichtung
rtr [dot] at - Phone number
- + 431580580
- Postal address
Mariahilfer Straße 77-79
1060 Wien
Austria