- The entity is competent for disputes in the following sectors
- Financial Services
- Financial Services - Payment account and payment services
- Financial Services - Credit (excluding mortgage/home loans)
- Financial Services - Savings
- Financial Services - Other
- Investments, pensions and securities
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- No
- Language(s) of the procedure
- German
- Language(s) in which the complaint can be submitted
- German
- The procedure is done
- in writing
- Outcome of the procedure
- Non-binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
Contact
Gemeinsame Schlichtungsstelle der Österreichischen Kreditwirtschaft
- Name
- Gemeinsame Schlichtungsstelle der Österreichischen Kreditwirtschaft
- Organisation
- Joint Conciliation Board of the Austrian Banking Industry
- Website
- http://www.bankenschlichtung.at
- office
bankenschlichtung [dot] at - Phone number
- + 43 1 505 42 98
- Fax number
- 43 0 590900118337
- Postal address
Wiedner Hauptstraße 63
1040 Wien
Austria