The dispute resolution bodies listed on this site all offer out-of-court settlement procedures for consumer disputes. They have all been approved by the national competent authorities as meeting the quality, impartiality and fairness standards of the Directive 2013/11/EU on alternative dispute resolution for consumer disputes.
If you want to submit a complaint, most of the time you will need to contact the ADR body where the trader is based. Some ADR bodies accept any complaint related to a purchase of goods or services, while others specialise in particular sectors (transport, insurance, energy, etc).
We invite you to read our guidance to make sure you contact the correct ADR body.