The Commission for Communications Regulation (“ComReg”)

Overview

Fees for consumers

15.00 Consumer Fee

The entity is competent for disputes in the following sectors

• Postal services and electronic communications
• Postal services & couriers
• Fixed telephone services
• Mobile telephone services
• Internet services
• Television services

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• No

Language(s) of the procedure

• English

Language(s) in which the complaint can be submitted

• English

The procedure is done

• in writing
• orally

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body