Център за алтернативно решаване на спорове "Консенсус"

Overview

Information on fees

There are fees for handling disputes. There is an annual subscription fee of BGN 50 for handling up to five disputes. For any subsequent dispute, there is a separate administrative fee of BGN 15 for processing the documents for each dispute referred to the Centre. In cases where no annual subscription fee has been paid, there is an administrative fee of BGN 15 for processing the documents for each dispute.

The entity is competent for disputes in the following sectors

• Consumer Goods
• Clothing (including tailor-made goods) and footwear
• Furnishings
• Large domestic household appliances (including vacuum cleaners and microwaves)
• Small domestic household appliances (including coffee machines and food- processing appliances)
• Electronic goods (non-ICT/recreational)
• Information and communication technology (ICT) goods
• Electrical appliances for personal care
• Other
• Energy and Water
• Water
• Electricity
• Gas
• Other energy sources
• Financial Services
• Financial Services - Payment account and payment services
• Financial Services - Credit (excluding mortgage/home loans)
• Financial Services - Mortgages / Home loans
• Financial Services - Savings
• Financial Services - Other
• Investments, pensions and securities
• Non-life Insurance - Home and property
• Non-life Insurance - Transport
• Non-life Insurance - Travel
• Non-life Insurance - Health, accident and other
• Insurance - Life
• General Consumer Services
• Real estate services
• Construction of new houses
• House maintenance and improvement services
• House removal and storage
• House cleaning services
• Personal care services
• Cleaning, repair and hiring of clothing and footwear
• Support, research and intermediary services
• Maintenance and repair of vehicles and other transport
• Legal services & accountancy
• Funeral services
• Child care
• Pet services
• Leisure Services
• Hotels and other holiday accommodation
• Package travel
• Travel agency services
• Timeshare and similar
• Restaurants and bars
• Services related to sports and hobbies
• Cultural and entertainment services
• Gambling, lotteries
• Other leisure services
• Postal services and electronic communications
• Postal services & couriers
• Fixed telephone services
• Mobile telephone services
• Internet services
• Television services
• Other communication services
• Transport services
• Tram, bus, metro and underground
• Railways
• Airlines
• Taxi
• Sea, river, other water transport
• Transport infrastructure services
• Rental services

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• Bulgarian
• English

Language(s) in which the complaint can be submitted

• Bulgarian
• English

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The dispute is frivolous or vexatious
• The value of the claim is below or above the required threshold