Centar za mirenje Hrvatske obrtničke komore

Overview

Information on fees

The Decision of the Presidency of the Mediation Centre of the Croatian Chamber of Trades and Crafts, adopted at its 5th meeting held on 6 June 2017, provides that in consumer disputes, the mediator’s compensation and the Centre’s fee, both payable by the consumer, may be set at a maximum amount of HRK 500.00.

Article 13 of the Rules of the Mediation Proceedings of the Mediation Centre of the Croatian Chamber of Trades and Crafts (Official Gazette No 22/2017) sets down the following costs for the trader: 

The costs of mediation proceedings comprise a fee payable to the Centre, compensation payable to the mediator or mediators, including all legal taxes and other charges, costs incurred by the mediator(s) and other persons involved in the mediation proceedings, costs of expert opinions, translation costs and other expenses.

The compensation payable to the mediator and the fee payable to the Centre depend on the amount in dispute and vary according to the following criteria:

The costs of mediation proceedings comprise a fee payable to the Centre, compensation payable to the mediator or mediators, including all legal taxes and other charges, costs incurred by the mediator(s) and other persons involved in the mediation proceedings, costs of expert opinions, translation costs and other expenses.
The compensation payable to the mediator and the fee payable to the Centre depend on the amount in dispute and vary according to the following criteria:
1. If the compensation is calculated per day, a mediation day shall be understood to comprise 8 hours of mediation for every day commenced and, depending on the amount in dispute, it shall amount to:

Amount in dispute

Mediator’s daily compensation

Fee amount

maximum HRK 50 000.00

HRK 1 000.00

HRK 400.00

HRK 50 001.00 – 200 000.00

HRK 1 500.00

HRK 600.00

HRK 200 001.00 – 500 000.00

HRK 2 500.00

HRK 800.00

HRK 500 001.00 – 900 000.00

HRK 3 000.00

HRK 1 000.00

HRK 900 001.00 – 1 500 000.00

HRK 4 000.00

HRK 1 500.00

2. If the amount in dispute exceeds HRK 1 500 000.00, the mediator’s compensation shall amount to HRK 4 000.00 plus 1 ‰ of the amount in dispute exceeding HRK 1 500 000.00.
3. If the amount in dispute exceeds HRK 1 500 000.00, the fee shall amount to HRK 1 500.00.
4. Depending on the complexity of the dispute and other relevant considerations, the President of the Centre may consult with the mediator and parties to the dispute and agree on an hourly compensation.
5. The parties to the dispute and the mediator may agree on different daily or hourly rates than those referred to in points 1 and 2 of this paragraph.

The entity is competent for disputes in the following sectors

• Consumer Goods
• Food - Fruit and vegetables
• Food - Meat
• Food - Bread and Cereals
• Food - Health food and nutrients
• Food - Other
• Non-alcoholic beverages
• Alcoholic beverages
• Tobacco
• Clothing (including tailor-made goods) and footwear
• House maintenance and improvement goods
• Furnishings
• Large domestic household appliances (including vacuum cleaners and microwaves)
• Small domestic household appliances (including coffee machines and food- processing appliances)
• Electronic goods (non-ICT/recreational)
• Information and communication technology (ICT) goods
• Leisure goods (sports equipment, musical instruments, etc)
• New cars
• Second-hand cars
• Other personal transport
• Spares and accessories for vehicles and other means of personal transport
• Fuels and lubricants for vehicles and other means of personal transport
• Books, magazines, newspapers, stationery (excluding postal delivery)
• Pets and pet goods
• Electrical appliances for personal care
• Cosmetics and toiletries for personal care
• Jewellery, silverware, clocks, watches and accessories
• Baby and child care articles
• Cleaning and maintenance products, articles for cleaning and non-durable household articles
• Other
• Education
• Language, driving instruction and other private courses
• Other
• Energy and Water
• Water
• Electricity
• Gas
• Other energy sources
• Financial Services
• Financial Services - Other
• Non-life Insurance - Home and property
• Non-life Insurance - Transport
• Non-life Insurance - Travel
• Non-life Insurance - Health, accident and other
• Insurance - Life
• Insurance - Other
• General Consumer Services
• Real estate services
• Construction of new houses
• House maintenance and improvement services
• House removal and storage
• House cleaning services
• Personal care services
• Cleaning, repair and hiring of clothing and footwear
• Support, research and intermediary services
• Maintenance and repair of vehicles and other transport
• Legal services & accountancy
• Funeral services
• Child care
• Pet services
• Other
• Leisure Services
• Hotels and other holiday accommodation
• Package travel
• Travel agency services
• Timeshare and similar
• Restaurants and bars
• Services related to sports and hobbies
• Cultural and entertainment services
• Gambling, lotteries
• Other leisure services
• Postal services and electronic communications
• Postal services & couriers
• Mobile telephone services
• Internet services
• Television services
• Other communication services
• Transport services
• Tram, bus, metro and underground
• Railways
• Airlines
• Taxi
• Sea, river, other water transport
• Transport infrastructure services
• Rental services
• Other
• Other
• Other (Includes both goods and services)

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• Croatian
• English

The procedure is done

• in writing
• orally

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body