C&C Médiation

Overview

Fees for traders

Annual membership fee from EUR 290 to EUR 440 (depending on structure). Group rate from EUR 150

Mediation in simple cases: EUR 75; Mediation in standard cases: EUR 190; Mediation in complex cases: EUR 390

The entity is competent for disputes in the following sectors

• Consumer Goods
• Clothing (including tailor-made goods) and footwear
• Furnishings
• Large domestic household appliances (including vacuum cleaners and microwaves)
• Small domestic household appliances (including coffee machines and food- processing appliances)
• Electronic goods (non-ICT/recreational)
• New cars
• Second-hand cars
• Spares and accessories for vehicles and other means of personal transport
• General Consumer Services
• Real estate services
• House maintenance and improvement services
• House removal and storage
• Maintenance and repair of vehicles and other transport
• Leisure Services
• Services related to sports and hobbies
• Other
• Other (Includes both goods and services)

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• French

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body