CASA - Centro de Arbitragem do Sector Automóvel

Overview

Info fees

The consumer must pay a fee of EUR 10 when lodging the complaint procedure.

If the matter proceeds to conciliation and arbitration, each party shall pay a preliminary fee based on the amount in dispute, between EUR 40 (minimum) and EUR 660 (maximum), in accordance with the table annexed to the Regulation of the Centre.

If the parties choose to have the case handled by the courts, the preliminary fee is increased by 10% in accordance with the amounts listed in the table.

The entity is competent for disputes in the following sectors

• Consumer Goods
• New cars
• Second-hand cars
• Other personal transport
• Spares and accessories for vehicles and other means of personal transport
• Fuels and lubricants for vehicles and other means of personal transport
• Other
• General Consumer Services
• Maintenance and repair of vehicles and other transport
• Other
• Other (Includes both goods and services)

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Variable fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• Portuguese

Language(s) in which the complaint can be submitted

• Portuguese

The procedure is done

• in writing
• orally

Outcome of the procedure

• Binding
• Non-binding

Grounds for refusal

• The complaint is being or has previously been considered by another dispute resolution body or by a court