Borlaw - Organismo di mediazione

Overview

Info Fees

To be paid by the consumer:

-Up to 1 000.00
  EUR 20.00 including VAT
-from 1 001.00 to 50 000.00
  EUR 30.00 including VAT
-above 50 000.00
  EUR 60.00 including VAT

To be paid by the trader:

-Up to 1 000.00
  EUR 20.00 including VAT
-from 1 001.00 to 50 000.00
  EUR 30.00 including VAT
-above 50 000.00
  EUR 60.00 including VAT

The entity is competent for disputes in the following sectors

• Energy and Water
• Water
• Electricity
• Gas
• Postal services and electronic communications
• Postal services & couriers
• Fixed telephone services
• Mobile telephone services
• Internet services
• Television services

Entity accepts complaints against traders located in other countries

• Austria
• Belgium
• Bulgaria
• Croatia
• Cyprus
• Czechia
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Iceland
• Ireland
• Italy
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Norway
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Variable fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• English
• Italian

Language(s) in which the complaint can be submitted

• English
• Italian

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• Dealing with the dispute will seriously affect the functioning of the dispute resolution body