BAYONNE MÉDIATION

Overview

Fees for traders

E-mediation: EUR 50 - EUR 150 including VAT

Flat-rate fee: EUR 300 including VAT with meetings between parties at the mediation centre in Bayonne

Hourly fee: EUR 150 including VAT per hour of mediation

The entity is competent for disputes in the following sectors

• Consumer Goods
• Other personal transport
• General Consumer Services
• Real estate services
• Leisure Services
• Hotels and other holiday accommodation

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• French

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body