Association nationale des médiateurs (ANM-CONSOMMATION)

Overview

Fees for traders

Membership

Single member company: EUR 150 before tax

 

Very small businesses (VSB): between EUR 250 and EUR 500 before tax

 

Small and medium-sized enterprises (SME): between EUR 500 and EUR 3 000 before tax

 

Mid-sized businesses (MSB): between EUR 3 000 and EUR 5 000 before tax

 

Large companies: over EUR 5 000 before tax

 

 

Cost of handling mediations

 

1. Referrals

The cost of referrals declared admissible is included in the cost of handling mediations.

We do not invoice rejected mediations.

2. Mediations

 

Simple mediations (cases that do not require lengthy examination by the ombudsman or additional research, minimum contact with the consumer and the trader, issuing a written report).

 

Cost: EUR 150 before tax per hour to a maximum of EUR 300 before tax

 

Complex mediations (cases requiring a thorough examination by the ombudsman and/or numerous exchanges with the consumer and the trader, issuing a written report).

 

Cost: EUR 150 before tax per hour to a maximum of EUR 600 before tax

 

Face-to-face mediations (thorough examination, making contact with the parties, organising the mediation, mediation meetings with the parties present, issuing a written report or even drawing up a memorandum of understanding).

 

Cost: EUR 150 before tax per hour to a maximum of EUR 900 before tax

 

The entity is competent for disputes in the following sectors

• Consumer Goods
• Food - Fruit and vegetables
• Food - Meat
• Food - Bread and Cereals
• Food - Health food and nutrients
• Food - Other
• Clothing (including tailor-made goods) and footwear
• House maintenance and improvement goods
• Furnishings
• Large domestic household appliances (including vacuum cleaners and microwaves)
• Small domestic household appliances (including coffee machines and food- processing appliances)
• Electronic goods (non-ICT/recreational)
• Information and communication technology (ICT) goods
• Leisure goods (sports equipment, musical instruments, etc)
• New cars
• Books, magazines, newspapers, stationery (excluding postal delivery)
• Cosmetics and toiletries for personal care
• Jewellery, silverware, clocks, watches and accessories
• Other
• Education
• Language, driving instruction and other private courses
• Other
• Energy and Water
• Other energy sources
• Financial Services
• Financial Services - Payment account and payment services
• Financial Services - Credit (excluding mortgage/home loans)
• Financial Services - Mortgages / Home loans
• Financial Services - Savings
• Financial Services - Other
• Non-life Insurance - Home and property
• Non-life Insurance - Transport
• Non-life Insurance - Travel
• Non-life Insurance - Health, accident and other
• Insurance - Life
• Insurance - Other
• General Consumer Services
• Real estate services
• Construction of new houses
• House maintenance and improvement services
• House cleaning services
• Cleaning, repair and hiring of clothing and footwear
• Support, research and intermediary services
• Maintenance and repair of vehicles and other transport
• Legal services & accountancy
• Other
• Health
• Prescribed medication
• Over-the-counter medication
• Medical devices and other physical aids used by patients
• Health services
• Retirement homes and home care
• Other
• Leisure Services
• Hotels and other holiday accommodation
• Services related to sports and hobbies
• Cultural and entertainment services
• Other leisure services
• Transport services
• Taxi
• Rental services
• Other
• Other
• Other (Includes both goods and services)

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• English
• French
• German
• Italian

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body