ASOCIACIÓN PARA EL AUTOCUIDADO DE LA SALUD (ANEFP)

Overview

Info fees

• Partner and participating traders do not pay anything for the claims they submit (they already pay their corresponding fee).
• Traders that are not ANEFP members pay EUR 1 500 + VAT for every claim they submit.
• Consumers do not have to pay anything for the claims they submit.

The entity is competent for disputes in the following sectors

• Consumer Goods
• Cosmetics and toiletries for personal care
• Health
• Over-the-counter medication
• Other

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• Spanish

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court