Artes S.r.l.

Overview

Info Fees

To be paid by the consumer:
EUR 30 for disputes worth up to EUR 50 000, or EUR 60 for disputes worth over EUR 50 000.

To be paid by the trader:
EUR 60 for disputes of up to EUR 5 000 or EUR 90 for disputes from EUR 5 001 to EUR 25 000, or EUR 120 for disputes from EUR 25 001 to EUR 50 000, or EUR 160 for disputes worth over EUR 50 000.

The entity is competent for disputes in the following sectors

• Postal services and electronic communications
• Postal services & couriers
• Fixed telephone services
• Mobile telephone services
• Internet services
• Television services
• Other communication services

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Variable fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• Italian

Language(s) in which the complaint can be submitted

• Italian

The procedure is done

• in writing
• orally

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body