Arbitro per le Controversie Finanziarie (ACF)

Overview

Info Fees

If the panel upholds the appeal in whole or in part, the intermediary is expected to pay the sum of:

a) EUR 400 for disputes in which no amount is awarded or in which the amount awarded to the complainant does not exceed EUR 50 000;

b) EUR 500 for disputes in which the amount awarded to the complainant is above EUR 50 000 but less than EUR 100 000;

c) EUR 600 for disputes in which the amount awarded to the complainant is above EUR 100 000.

The entity is competent for disputes in the following sectors

• Financial Services
• Investments, pensions and securities

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• Italian

Language(s) in which the complaint can be submitted

• Italian

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit