Arbitro Bancario Finanziario (ABF)

Overview

Info Fees

Filing a complaint is free of charge, except for a payment towards the costs of the procedure equalling EUR 20 If the panel allows a complaint in whole or in part, it will stipulate that the intermediary:

a) reimburse the payment made by the complainant;

b) make a payment towards the costs of the procedure equal to EUR 200.

The entity is competent for disputes in the following sectors

• Financial Services
• Financial Services - Payment account and payment services
• Financial Services - Credit (excluding mortgage/home loans)
• Financial Services - Mortgages / Home loans
• Financial Services - Savings
• Financial Services - Other

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• Italian

Language(s) in which the complaint can be submitted

• Italian

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit