Arbitrato e conciliazioni Marsala S.r.l

Overview

Info Fees

For disputes worth up to EUR 5 000 dealt with electronically, for the consumer, EUR 25 including VAT, or EUR 20 including VAT if assisted by the Consumers’ Association; for disputes worth between EUR 5 001 and EUR 15 000, EUR 25 including VAT, or EUR 20 including VAT if assisted by the Consumers’ Association; for disputes worth between EUR 15 001 and EUR 50 000, EUR 30 including VAT, or EUR 25 including VAT if assisted by the Consumers’ Association; for disputes worth over EUR 50 000, EUR 60 including VAT, or EUR 40 including VAT if assisted by the Consumers’ Association; for the prosumer, for disputes dealt with electronically worth up to EUR 5000, EUR 30, or EUR 20 if assisted by the Consumers’ Association; for disputes worth between EUR 50 001 and EUR 15 000, EUR 45, or EUR 30 if assisted by the Consumers’ Association; for disputes worth between EUR 15 001 and EUR 50 000, EUR 90, or EUR 50 if assisted by the Consumers’ Association; for disputes worth over EUR 50 000, EUR 120, or EUR 70 if assisted by the Consumers’ Association. VAT should be added to these amounts if due. The rates for traders are the same as for prosumers, plus VAT if due. If the procedure takes place face-to-face, the claimant will have to bear the costs for using the venue.

The entity is competent for disputes in the following sectors

• Postal services and electronic communications
• Mobile telephone services
• Internet services

Entity accepts complaints against traders located in other countries

• Austria
• Belgium
• Croatia
• Cyprus
• Czechia
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Iceland
• Ireland
• Italy
• Latvia
• Liechtenstein
• Lithuania
• Malta
• Netherlands
• Norway
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Variable fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• Italian

Language(s) in which the complaint can be submitted

• Italian

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body