Denmark - Ankenævnet for tekniske installationer

Overview

Information on fees: The consumer shall pay an appeals fee of DKK 300, which shall be refunded if the consumer is fully or partially successful in their appeal, if the appeal is reconciled in the consumer’s favour or if the appeal is rejected in accordance with section 16 of the Act on Consumer Complaints.
If, in order for the Board to make a decision on the appeal, it was necessary to appoint an expert to inspect the work and provide an expert opinion, the Board shall, in its decision, come to a conclusion regarding the division of the costs for this between the parties. The costs which the Board orders the claimant to pay may not exceed DKK 3 000 incl. VAT.

Before the submission of a case to an expert, the secretariat shall inform the claimant of the costs and regulations mentioned in section 14. Following this, the claimant shall submit a written statement confirming whether they wish to pursue the case.
In addition to the costs for the expert appraisal, the Appeals Board may, during the proceedings in question, order the trader to pay a case processing fee for the costs of the case. The sum may amount to a maximum of DKK 10 000.

The entity is competent for disputes in the following sectors

Fees to be paid by the consumer

Type of fee for the consumer

Fees to be paid by the trader

Type of fee for the trader

Language(s) of the procedure

The procedure is done

Outcome of the procedure

Grounds for refusal

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
Dealing with the dispute will seriously affect the functioning of the dispute resolution body